Warranty Information

Warranty Policy & Repair Guide

Updated November 2019

Please provide VENUS with a date of purchase and an invoice number.

VENUS will not warranty any items that are returned for the following reasons:

– Damage due to improper use

– Damage due to product buildup or water damage

– Damage due to dropping

– Damage due to improper maintenance (example, clogged filter)

– Damage due to external sources such as weather, electrical outages or power surges

– Damage due to cut or abused power cords or plugs

– Normal wear and tear including scratches or dents which occur during regular use

– Repairs or alterations carried out by unauthorized parties or agents

– Any general abuse, modification or product tampering that would void the manufacturer warranty

** If an item is discontinued but comes back defective during the customer’s warranty period, we will offer a credit for the original purchase price of the defective item with proof of purchase. This credit will be put towards a new item of equal or greater value. VENUS will exchange a defective item more than once during the items warranty period upon approval from management.

Venus Exchange Guide – GA.MA iQ & Elchim

Special considerations: GA.MA iQ and Elchim dryers

In order to qualify for an exchange, GA.MA and Elchim dryers must first be inspected by our Returns Department. Replacement dryers will not be shipped out for exchange until the dryer is inspected by our Returns Department. If the defect is deemed a manufacturer defect, a new dryer will be shipped to the customer at no charge (all inspections for defects will include a vigorous testing process in order to satisfy the BSC or ELCHIM DEFECT VALIDATION FORM)

Please complete the following steps when requesting an exchange for a defective item:

1 – Fill out appropriate Defect Validation Form (see SharePoint for appropriate form). Email completed DVF to returns@venusbeauty.com
2 – Returns department to approve DVF
3 – Returns department to email approved DVF to Customer Care
4 – Customer Care to create RMA and email RMA & DVF to customer and Venus Business consultant.
5 – When the returns department receives the item, a detailed inspection will be completed. If the item qualifies for exchange, the RMA will be approved by the Returns Department. The RMA will be sent back to Customer Care with instructions to ship a replacement to the customer.
6 – If the item does not qualify for exchange, the item will be shipped back to the customer along with the completed DVF. The form should indicate why the item was not accepted for exchange.

Notes for Customer Care: Before approving any customer exchanges please fill out the appropriate Defect Validation Form. Please ask the appropriate questions based on the form.

Please print out and attach DVF & RMA to the defective item and submit to the Venus Returns Department for inspection.

If the item is deemed not defective, the item will be returned to the business consultant for return to customer. For office accounts, the item will be shipped back to the customer with a shipping charge. The returned item will include a copy of the Defect Validation Form.

Defect Validation JotForms: All forms can be found in Sharepoint

BSC: Use this JotForm when processing exchange request for GA.MA iQ dryers

Elchim: Use this JotForm when processing exchange request for Elchim dryers
Venus Warranty Policy

AG Tools:

All AG Tools come with a 1 Year Warranty

AG offers a one year over the counter exchange for any AG Tool. VENUS will accept warranty claims for AG Tools for up to one year from the original purchase date.

Andis Tools:

All Andis Tools come with a 1 Year Warranty

VENUS will only accept warranty claims for Andis Tools up to 30 days from the original purchase date. Any warranty claim after the 30 day period must be sent directly to Andis. VENUS does not accept any repairs for any Andis Tool.

Your client can contact Andis directly at:

Andis Canada www.andis.com
1-800-335-4093

For general repairs or post warranty repairs please contact:

J.Tarnow www.hairclippers.ca
1258 Caledonia Road
Toronto 416-789-4333

Rainbow Electric www.rainbowelectricbeautysupply.com
3600 Dufferin Street
North York 416-633-1512

Aria Beauty:

All Aria tools come with a 1 Year Warranty

Some tools have an optional free upgrade to either 3 years or limited lifetime warranty. The customer must register on www.ariabeauty.com within 30 days of original purchase date for any optional warranty upgrades. VENUS will accept all warranty claims for Aria tools for up to one year from the original purchase date. Optional extended warranties are handled directly with Aria Beauty.

3 Year Optional Upgrade:
Black + Truffle infrared straighteners, Truffle 32mm curler

Limited Lifetime Optional Upgrade:
Pro Series 100% ceramic straighteners, Pro Series curling wands, Cosmo + Peacock Glam sets

Belvedere: (hood dryers)

Belvedere hood dryer warranties are as follows:

1 Year Warranty for all plastic & metal parts
5 Year Warranty for the motor
5 Year Warranty for the hood

VENUS will only accept warranty claims for Belvedere merchandise up to 30 days from the original purchase date. Any warranty claim after the 30 day period must be sent directly to Belvedere. VENUS does not accept any repairs for Belvedere merchandise.

Your client can contact Belvedere direct at:

Belvedere Canada www.belvedere.com
800-463-0229

For general repairs or post warranty repairs please contact:

Rainbow Electric www.rainbowelectricbeautysupply.com
3600 Dufferin Street
North York 416-633-1512

Bex: (discontinued)

VENUS no longer sells Bex tools but will offer a 30 Day Warranty on remaining Venus inventory.

BSC Inc (GA.MA iQ Dryer):

The GA.MA iQ dryer comes with a 1 Year Warranty

In order to qualify for an exchange, the dryer must first be inspected by our Returns Department. If the defect is deemed a manufacturer defect, the dryer will be exchanged. (all inspections for defects will include a vigorous testing process in order to satisfy the BSC MFG DEFECT VALIDATION FORM)

The GA.MA iQ dryer offers an optional LIMITED 2 YEAR EXTENDED WARRANTY: Extend your standard (1) year limited manufacturer warranty to (2) years extended warranty. The (2) year extended warranty will cover all manufacturer defects in material and workmanship of BSC Inc. styling electronic tools. The extended (2) year warranty will be added to the existing (1) year warranty to give you a total of (3) years of warranty coverage from the original date of purchase. See appendix A for full BSC Inc. warranty and extended warranty costs.

VENUS will accept all warranty claims for the GA.MA iQ Dryer for up to one year from the original purchase date. Optional extended warranties are handled directly with BSC Inc.

CND: LED Lamps (discontinued)

CND Nail Lamps are no longer available to Venus. We offer No Warranty on CND Nail Lamps.

VENUS does not accept any repairs for CND LED Lamps.

Croc:

Croc offers a 2 year limited exchange warranty for all Croc tools except for the Baby Croc which offers a 1 year limited exchange warranty.

Dannyco:

All Dannyco tools and merchandise come with a 1 Year Warranty

(Unless otherwise stated in the Dannyco Buying Guide)

Mira Curl comes with a 2 Year Warranty
Brava & Rapido dryers come with a 4 Year Warranty
Trays & Trolleys come with a 1 Year Warranty
Croc comes with a 2 Year Warranty. Baby Croc 1 Year Warranty
Babyliss Pro GXT comes with a 2 Year Warranty

VENUS will accept all warranty claims for Dannyco tools and merchandise for the life of the warranty. Refer to your Dannyco catalogue for specific warranties for each product. VENUS does not accept repairs for any Dannyco tools or merchandise.

For general repairs or post warranty repairs please contact:

Sandham Electric www.sandhamelectric.ca
337 St.Paul Street,St.Catherines
L2R-3N1 905-682-9948

Groomers Repair & Sharpening www.groomersrepair.com
1304 Commissioners Rd W
London 519-657-8778

J.Tarnow www.hairclippers.ca
1258 Caledonia Road
Toronto 416-789-4333

Rainbow Electric www.rainbowelectricbeautysupply.com
3600 Dufferin Street
North York 416-633-1512

Elchim:

Elchim dryers come with a 1 Year Warranty

In order to qualify for an exchange, the dryer must first be inspected by our Returns Department. If the defect is deemed a manufacturer defect, the dryer will be exchanged. (all inspections for defects will include a vigorous testing process in order to satisfy the ELCHIM DEFECT VALIDATION FORM)

Enzo Milano:

All Enzo Milano tools come with a 1 Year Warranty

VENUS will accept warranty claims for Enzo Milano Tools for up to one year from the original purchase date.

Customers must fill out the Enzo Milano Lifetime Warranty registration card in full and submit this form directly to Enzo Milano in order to be eligible for the lifetime warranty program. The EM lifetime warranty program is handled exclusively through EM and will not be handled by VENUS Beauty Supplies Ltd.

Eco Heads:

Eco Heads come with a 1 Year Warranty

Before replacement please refer to the maintenance guide found in Sharepoint. Most times the head just requires cleaning. In addition, you can direct your client to refer to user guide provided with the original purchase or go to www.ecoheads.com.au and see maintenance section.

VENUS will accept warranty claims for Eco Heads for up to one year from the original purchase date.

GHD:

GHD Tools come with 1, 2 or 3 Year Warranties

Please refer to the list below:

GHD Air Dryer and Flight Dryer – 1 Year Warranty
All GHD Stylers, Curling Irons and Glide Hot Brush – 2 Year Warranty
GHD Platinum + Smart Styler – 3 Year Warranty

VENUS will accept all warranty claims for GHD Tools for the life of the warranty.

Global: (hood dryers)

**GLOBAL has closed all salon operations as of November 2016**

VENUS does not accept any repairs for any Global merchandise.

For general repairs or post warranty repairs please contact:

Rainbow Electric www.rainbowelectricbeautysupply.com
3600 Dufferin Street
North York 416-633-1512

Hair Art:

Hair Art Tools come with a 1 Year Warranty

Hair Art offers a one year over the counter exchange for defective tools. VENUS will accept any warranty claims for Hair Art Tools up to one year from the original purchase date.

If necessary, your client can contact Hair Art directly at:

Hair Art
400 West 157th St
Gardena, CA 90248 U.S.A.
1-888-424-7278

Hot Tools:

Hot Tools come with a 1 Year Warranty

Hot Tools offers a one year over the counter exchange for defective tools. VENUS will accept warranty claims for Hot Tools up to one year from the original purchase date.

If necessary, your client can contact Hot Tools direct at:

Helen of Troy L.P. – Consumer Service Center
1 Helen of Troy Plaza
El Paso, Texas 79912 USA 915-225-8000

Moroccanoil Tools:

Moroccanoil Tools come with a 2 Year Warranty

Moroccanoil offers a 2 Year over the counter exchange for defective tools. VENUS will accept warranty claims for MO items for up to 2 years from the original purchase date. Defective MO items are to be exchanged with a MO item only, not any other competitive product.

NP:

VENUS no longer sells NP Tools or merchandise. We do not offer any warranty on NP.

Your customer can contact NP direct at:

NP Group
1220 Ellesmere Road Unit #19, Scarborough ON, M1P-2X5
800 267-4247 / 416 291-8057
www.npgroup.ca / info@npgroup.ca

Olivia Garden:

Olivia Garden offers a Limited Lifetime Warranty

All defective OG brushes will be an over the counter exchange.

Limited lifetime warranty covers any manufacturer defect including broken handles or barrels.

Warranty does not cover:

Regular wear and tear (example: plastic bristles wearing out over time)
Abuse (example: overheating bristles or brush with dryer)
Physical trauma (example: breakage or damage not due to any defect)

NOTE: Warranty only provides for a one-time replacement. Replacement is not eligible for warranty.

Oster:

Oster offers a 1 Year Warranty

VENUS does not accept warranty claims for Oster Tools. All warranty claims must be sent direct to Oster (J.Tarnow). J. Tarnow is the official warranty repair center for Oster.

J.Tarnow www.hairclippers.ca
1258 Caledonia Road
Toronto 416-789-4333

Please note that Oster blades are not covered under warranty.
SKP: Pro Tools

SKP Pro Tools offer a 2 Years Warranty
Mini Giant tools offer a 3 Month Warranty

VENUS will handle all warranty claims for any SKP Pro Tools for a 2 Year period and the Mini Giant for a 3 Month period from the date of original purchase. Defective SKP tools are to be exchanged with SKP tools only, not any other competitive product.

Unite Tools:

Unite Tools offers a 1 Year Warranty

VENUS will accept warranty claims for Unite tools for up to one year
from the original date of purchase.

USS: Universal Spa Solutions (LED Lamps)

USS offers a 1 Year Warranty (on parts only)

Defective LED lamps may be returned to VENUS for repair only. Defective items will be repaired by USS at no charge.

Wahl Tools:

Wahl offers a 1 Year Warranty

VENUS will only accept warranty claims for Wahl merchandise up to 30 days from the purchase date. Any warranty claim after the 30 day period must be sent directly to Wahl.

Your client can contact Wahl directly at:

Wahl Canada
165 Riviera Drive
Markham Ont
L3R-5J6
905-477-9245

For general repairs or post warranty repairs contact the following repair centers in Ontario:

J.Tarnow www.hairclippers.ca
1258 Caledonia Road
Toronto 416-789-4333

Deboer Grooming Supplies www.deboergroomingsupplies.com
68 Healey Road unit#9
Bolton 905-857-9565

Groomers Repair & Sharpening www.groomersrepair.com
1304 Commissioners Rd W
London 519-657-8778

YS Park Tools:

YS Park offers a 1 Year Warranty

VENUS will accept warranty claims for YS Park tools up to 1 year from the original purchase date.

YS Park tools are not covered for damages caused by:

-Use of chemicals on combs (combs should never be left in Barbicide overnight or for excessive time periods)
-Improper use of brushes with hairdryers (a distance of 2-3 cm should always be kept between the brush and dryer nozzle otherwise melting might occur)
-Improper cleaning of wooden brushes (use UV light only, do not use water)
-Improper cleaning of brush pins (use a tail comb, do not use a fine tooth comb)
-Sprayer is meant to be used with WATER ONLY
-Improper use of diffuser with hairdryers (a distance of 2-3cm should be kept between the dryer nozzle and diffuser to avoid mesh damage)

SCISSORS AND SCISSOR SHARPENING:

Scissors:

Dannyco:

Dannyco scissors offer a 1 Year Warranty

VENUS will accept warranty claims for Dannyco scissors for up to one year from the original purchase date. Refer to your Dannyco catalogue for specific warranties on each product.

Dannyco also offers a 30 Day Money Back Guarantee for all scissors. If a client is dissatisfied with any Dannyco scissor they can return the item for credit within the 30 Day period.

Kasho:

Kasho offers a Limited Lifetime Warranty

All Kasho shears are guaranteed to be free of defects in materials and workmanship for the life of the shear. Kasho offers one free sharpening service within one year of the date of purchase for the following shears: KDM KCB KSI and KIV. Kasho offers two free sharpening services within two years of the date of purchase for the following shears: KGR KZR KAD and KML.

VENUS will handle any warranty claims for defective shears (excluding free sharpening) for one year from the date of purchase of the shear.

VENUS will not handle any shears that are being sent in under warranty for free sharpening. Your client must incur the cost of shipping to Custom Edge. Make sure your client includes a copy of the invoice that indicates the date of purchase. Have your clients follow these steps to redeem the free sharpening service offered by Kasho:

1- Package shear(s) in a bubble wrap envelope that is well padded to protect the contents. VENUS has pre-marked padded envelopes available at n/c to our customers. Include a business card or contact information with a copy of the invoice that indicates date of purchase.

2- Enclose a cheque or money order for $10.75 + CND taxes per shear for shipping and handling to: Custom Edge. Your customer can also pay by Visa or MC. Custom Edge will call your customer for the card information upon the receipt of the scissors.

Note: The $10.75 per shear ship fee is to cover the cost of Custom Edge to ship the sharpened shears back to your customer. The cost of shipping the shear to Custom Edge will be incurred by your customer at the time of mailing.

3- Address the envelope with the following information:

Jeff Gottfredsen c/o
Platinum Mobile Sharpening
175 Panorama Hills Close
N.W. Calgary, Alberta
T3K 5J4
1.403.978.6013

Kiepe Scissors:

Kiepe scissors offer a 1 Year Warranty

Venus will handle any warranty claims for defective scissors for up to one year from the original date of purchase. Please be advised that the warranty does not cover scratches, faded coloring, or chips/notches in the blade due to dropping. This warranty is not a maintenance policy and therefore will not cover sharpness of the blades as time passes.

Scissor Sharpening:

VENUS does not accept any scissors for sharpening services.

For Kasho scissor sharpening, please have your client follow these steps:

1- Package shear(s) in a bubble wrap envelope that is well padded to protect the contents. VENUS has pre-marked padded envelopes available at n/c to our customers. Include a business card or contact information with the shear.

2- Enclose a cheque or money order for $29.95 per shear + $10.75 for shipping and handling to: Custom Edge. Your customer can also pay by Visa or MC. Custom Edge will call your customer for the card information upon the receipt of the scissors.

Note: The $10.75 shipping fee is to cover the cost of Custom Edge to ship the sharpened shears back to your customer. The cost of shipping the shear to Custom Edge will be incurred by your customer at the time of mailing.

3- Address the envelope with the following information:

Custom Edge Scissor Reconditioning
Rick Nicolls
6-601 Boleskine Rd
Victoria, B.C.
V8Z-1C5
1 866 336 3344

* It is always advisable to insure the shipment. The cost is minimal and could potentially save your clients thousands of dollars if the shears become lost in the mail.
* Having Kasho scissors sharpened by a non authorized sharpening facility will void the Kasho lifetime warranty.